INEOS is committed to open dialogue and maintaining sustainable relationships with the neighbouring companies and individuals living near our facilities.

Our dedicated complaint mechanism allows you to inform us about any concerns you may have regarding our activities. If, due to our activities, you are worried or experience inconvenience, you can report it to us in this way. Every complaint will be investigated carefully and dealt with appropriately. 


Every complaint is registered, investigated and responded to according to the severity and complexity of the issue. When INEOS receives a complaint, the submitter will receive an acknowledgment and the relevant department will be asked to investigate and propose suitable actions. All complaints will be treated confidentially and any personal information will be safeguarded. For more details please refer to the privacy disclaimer.

Submitting a complaint can be done as follows:

  • Online by completing the form below
  • Via telephone on the following number: +32 (0) 470 995 395
  • In writing by sending a letter fao Project ONE grievance team, Scheldelaan 482, 2040 Antwerpen